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How 12xbaji Handles Your Personal Information

This page sets out what personal data 12xbaji collects when you access the platform, how we use it, and what rights you have over it. Access to our platform depends on your local law and eligible regions.

Data collection policyAccount privacybKash, Nagad, Rocket payment dataCookie controlsYour right to request changes
12xbaji How 12xbaji Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

If you have a question about how your data is handled, want to request a copy of what we hold, or need to report a concern, our support team is available through the channels below. Response times may vary depending on the nature of your request and your region.

Live Chat Open the chat window from your account dashboard to reach our support team directly about any privacy or data question.
Email Support Send your data request or privacy concern to our support address. Include your registered account details so we can locate your record.
Account Settings Some data preferences — including communication opt-outs and cookie choices — can be managed directly inside your account settings panel.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply security measures across every part of the account and payment flow to keep your data accurate and protected. Here is how the key areas work in practice.

Payment Data Security

Payment details linked to bKash, Nagad, and Rocket transactions are handled through encrypted connections. We do not store full wallet credentials on our servers after a transaction completes.

Cookie Controls

We use session cookies for login continuity and analytics cookies to understand how the platform is used. You can adjust non-essential cookie preferences from the cookie banner or your browser settings.

Data Retention

Account data is kept for as long as your account is active and for the period required after closure under applicable law. You may request deletion of non-mandatory data by contacting support.

Requesting Changes

You have the right to access, correct, or request deletion of your personal data where local law permits. Submit your request through live chat or email with your account details included.

Common Questions About Your Privacy

These are the questions we hear most often about how personal data works on the platform. If your question is not covered here, reach out through live chat or email.

We collect your name, contact details, and the payment method you register — such as bKash, Nagad, or Rocket. Device and session data is also collected automatically when you access the platform.

Payment transaction records are stored securely and retained for the period required by applicable financial regulations. Full wallet credentials are not stored on our servers after a transaction is processed.

Yes. Contact our support team via live chat or email with your registered account details. We will respond in line with the data access rights that apply in your eligible region.

Submit a deletion request through live chat or email. We will remove non-mandatory data where local law permits. Some records must be retained for legal and financial compliance purposes.

We do not sell your data. Third-party service providers we use are bound by data-processing agreements that limit how they may handle your information.

Non-essential cookies can be adjusted through the cookie banner when you first visit, or through your browser settings at any time. Essential session cookies are required for the platform to function.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.